Responsible Gaming

Our Commitment to Responsible Gaming

At Richard Casino, we believe that gambling should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in Canada and beyond.

Remember: The odds are always in favour of the casino. Play only with money you can afford to lose, and never gamble to recover losses.

Age Verification

Gaming at Richard Casino is strictly for individuals who are 18 years of age or older (or the legal gambling age in your province/territory). We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not access our platform. Parents and guardians are encouraged to monitor their children's online activities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following checklist. If you recognize any of these signs in yourself or someone you know, seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, school, or other responsibilities
• Borrowing money or going into debt to gamble
• Failing in attempts to reduce or stop gambling
• Risking important relationships or opportunities due to gambling
• Needing to gamble with increasing amounts for the same excitement

If you have checked any of these boxes, please reach out for support.

Self-Help Tools & Player Protections

Richard Casino provides the following tools to help you maintain control of your gaming:

Deposit Limits

Set a maximum amount of money you can deposit within a specific time period (daily, weekly, or monthly). Once reached, no further deposits are allowed until the period resets.

Loss Limits

Establish a maximum amount of money you are willing to lose over a set time period. Gaming will be restricted once this limit is reached.

Reality Checks

Receive periodic reminders during your gaming session about how long you have been playing and how much you have wagered. This helps maintain awareness and perspective.

Session Time Limits

Set a timer for gaming sessions. You will be prompted to take a break or log out when your time is up.

Self-Exclusion

If you need to take a break from gambling, you can voluntarily exclude yourself from Richard Casino for a period of your choosing (minimum 24 hours to permanent exclusion). During this period, you will not be able to access your account or place bets.

To access these tools, log into your account or contact our customer support team.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide free, confidential support:

Canada

• Responsible Gambling Council — Information and resources for problem gambling in Canada
  www.responsiblegambling.org
• Gamblers Anonymous — Support meetings and peer counselling
  www.gamblersanonymous.org
• Provincial Problem Gambling Services — Most Canadian provinces offer free counselling and treatment programs through provincial health services

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)

United Kingdom

• GamCare — Free support for problem gambling
  www.gamcare.org.uk
• GamStop — National self-exclusion scheme
  www.gamstop.co.uk

Australia

• Gambling Help Online
  www.gamblinghelponline.org.au

International

• BeGambleAware — Multi-country resources and support information
  www.begambleaware.org

If You Need Help, Reach Out Today

There is no shame in seeking help. Problem gambling is a treatable condition, and support is available 24/7 through the organizations listed above.

If you are in crisis or having thoughts of self-harm, please contact emergency services immediately or reach out to a crisis helpline in your area.

Your wellbeing is our priority. We encourage you to use the tools we provide, set healthy boundaries, and seek professional support if needed.